FAQ.PRYME
Our most frequently asked questions.
On this page, you'll find answers to our most frequently asked questions . Still can't find the answer? Don't hesitate to contact us. Our team is happy to help.
About PRYME Trading Cards
What is PRYME Trading Cards?
PRYME Trading Cards is an online store specialising in Trading Card Games (TCGs). Pokémon and Yu-Gi-Oh! are an important part of our range, but depending on availability, we also offer other TCGs.
In addition to singles and sealed products, you can also find graded cards, Pokémon plushies and various accessories.
Which TCGs do you sell?
Pokémon and Yu-Gi-Oh! are among our main TCGs. Depending on availability, our range may also include other TCGs such as Riftbound and Dragon Ball Super.
Our selection changes regularly and depends on what is available from our suppliers, collectors and private sellers.
Do you sell both individual cards and sealed products?
Yes. We sell both individual cards (singles) and sealed products.
We also regularly purchase sealed products from private collections and at conventions. This means our selection can change regularly.
Authenticity and Quality
Are the cards and products sold by PRYME Trading Cards authentic?
Yes. PRYME Trading Cards only sells authentic products.
Our stock comes from various sources, including suppliers, private collections and purchases at conventions. Our team has experience identifying counterfeit cards and carefully checks products before they are offered for sale.
Where do you source your cards?
Our stock comes from various sources. We work with suppliers, but we also purchase cards and collections from private sellers and at conventions.
This means our selection can change regularly, and we may sometimes have cards or products available that are not normally available through regular suppliers.
Can I sell my Pokémon or Yu-Gi-Oh! cards to PRYME?
Yes. We regularly purchase individual cards, graded cards, sealed products and collections.
Do you have cards or a collection you would like to sell? Get in touch with us. Both smaller and larger collections may be of interest.
Condition of Individual Cards
What card conditions do you use for individual cards?
For raw single cards, Near Mint (NM) is the highest condition we use.
Cards may also be listed as EX, Good, LP or another condition. The condition is clearly stated on each product page.
You can also search and filter cards by condition on our website.
Why don't you use Mint or Gem Mint for raw cards?
A raw card may look exceptionally good, but we can never guarantee that a card will receive a specific grade from a grading company.
For this reason, we do not use terms such as Mint or Gem Mint for raw singles. These terms are used for cards that have already been officially graded.
Does Near Mint mean that a card could receive a PSA 10?
No. Near Mint does not automatically mean that a card will receive a PSA 10 or any other specific grading score.
When determining the condition of a raw card, we consider visible damage and imperfections, among other factors. A grading company may also use its own criteria and standards.
A Near Mint card may certainly be suitable for grading, but a specific grade can never be guaranteed.
Do you assess the centering of a card?
Centering can be important when grading a card, but we do not use centering as a separate grading score for raw singles.
A card can therefore still be listed as Near Mint even if the centering is not perfect. Visible issues such as whitening, print lines, creases, water damage and other relevant imperfections are taken into account when determining the condition.
Can I search for cards by condition?
Yes. You can use the search and filter options on our website to filter cards by condition.
Graded Cards
Do you sell graded Pokémon cards?
Yes. Graded cards are an important part of our range. We sell graded Pokémon cards in different grades and from different grading companies.
Do you also sell graded Yu-Gi-Oh! cards?
Yes. Graded Yu-Gi-Oh! cards are also part of our range.
We buy and sell graded cards for both Pokémon and Yu-Gi-Oh!.
Which grading companies do you sell?
We carry graded cards from PSA and CGC, among others. Depending on availability, graded cards from other grading companies such as BGS and TAG may also be available
What is the difference between a raw card and a graded card?
A raw card is an individual card that has not been professionally graded or sealed by a grading company.
A graded card has been assessed by a specialised grading company for factors including condition and is then sealed in a protective slab with its assigned grade.
Can I sell graded cards to PRYME?
Yes. We regularly purchase graded cards, including both Pokémon and Yu-Gi-Oh!.
Do you have graded cards you would like to sell? Get in touch with us and we will be happy to take a look
Plushies and Accessories
Do you sell official Pokémon plushies?
Yes. Our Pokémon plushies and accessories are carefully selected and sourced from official Pokémon Centers in Japan.
Where do your Pokémon plushies come from?
We purchase Pokémon plushies and accessories during our trips to Japan, directly from official Pokémon Centers.
This allows us to regularly offer products that you may not find in every European online store.
Wishlist and Stock
Can I add products to my wishlist?
Yes. If you have an account, you can add products to your wishlist using the heart icon.
This allows you to easily save products you are interested in and find them again later.
Will I be notified when an out-of-stock product is back in stock?
At the moment, we do not offer a general or guaranteed restock notification for every out-of-stock product.
You can add a product to your wishlist to easily keep track of it.
Will out-of-stock products come back?
They may, but we cannot always guarantee this.
Part of our stock comes from suppliers, but we also regularly purchase products and collections from private sellers. As a result, the availability of certain cards and products can vary considerably.
Orders
Can I change my order after placing it?
In many cases, yes. Contact us as soon as possible by email or through the contact form if you would like to change something in your order.
As long as your order has not yet been collected for shipping, we can usually make changes, such as adding or removing products.
Can I cancel my order?
Yes, you can request a cancellation by email or through the contact form.
As long as the order has not yet been collected for shipping, we can generally still process the cancellation.
How will I receive my refund after cancelling an order?
Refunds are always made using the same payment method that was used for the original payment.
Shipping
Which countries do you ship to?
We ship to various countries. You can find the current list of countries we ship to, together with shipping costs and further information, on our Shipping page.
Countries we do not ship to are not available for selection during checkout.
How much does shipping cost?
Shipping costs depend on the country your order is being shipped to.
You can find the current shipping costs for each country on our Shipping page.
From what order value is shipping free?
Orders of €100 or more qualify for free shipping, depending on the country and applicable shipping conditions.
For complete and up-to-date information, please refer to our Shipping page.
When will my order be shipped?
We aim to process orders as quickly as possible. Orders placed on business days are usually shipped within 24 hours.
Orders placed during the weekend are processed from Monday onwards.
Actual delivery times may vary depending on the country and the individual order. We therefore do not provide fixed or guaranteed delivery times for specific countries.
Can I track my order?
When tracking is available for your order, you will receive the necessary tracking information.
For more information about shipping and tracking, you can also consult our Shipping page.
What should I do if my package arrives damaged?
If your package is visibly damaged upon delivery, report this to the carrier as soon as possible and, if possible, ask them to make a note of the damage.
Also take clear photos of the packaging and the damage. Then contact us as soon as possible so we can look into the situation and help you further.
What should I do if my package has not arrived?
If your package has not arrived, or if the tracking information says it was delivered but you have not received it, please contact us.
We can then open an investigation with the carrier. In the meantime, also check whether the package may have been delivered to a neighbour or left at another agreed location.
Collection
Can I collect my order in person?
Yes, collection is possible. As we prefer to arrange collections in advance, please contact us before placing your order via the contact form or by email.
We will then discuss the options with you and provide the necessary information to place your order correctly.
Can I collect my order at a convention?
Yes, if PRYME is attending the convention, it may be possible to collect your order there.
At the moment, collection at a convention is not available as a separate option during checkout. Please therefore contact us before placing your order via the contact form or by email.
We will then provide you with the necessary instructions so you can place your order through the webshop without shipping costs.
Returns
Can I return an order?
Yes. In principle, you have 14 days to exercise your right of withdrawal, subject to the conditions of our return policy.
As the conditions may vary depending on the type of product and the condition in which it is returned, we recommend always checking our full return policy first.
Where can I find the full return conditions?
You can find the full return conditions on our Return Policy page in the footer of our webshop.
There you will also find specific conditions for different types of products, including singles, sealed products and graded cards.
Gift Cards
Does PRYME Trading Cards offer gift cards?
Yes. We offer digital gift cards.
Are the gift cards digital or physical?
Our gift cards are currently digital only. No physical gift card will be sent by post.
Can I use a PRYME gift card at a convention?
No. Gift cards can currently only be used in our online webshop.
They cannot be used directly at a convention.
Contact
How can I contact PRYME Trading Cards?
You can contact us in several ways:
- Via the contact form on our website
- By email: info@prymetradingcards.com
- By phone: +32 (0)13 39 30 30
When you call us, you will also hear our welcome message and current opening hours.
Can I contact you before placing an order?
Absolutely. If you have a question about a product, shipping, collection, a collection of cards, an order or anything else, feel free to contact us before placing your order.
We are happy to help via the contact form, email or phone.














































































